Data processing management

FAT CAMEL d.o.o.
Gospodska 41, Zagreb

OIB: 91989637839

Our email address for processing and managing data is:

We only collect the personal information you want us to provide or those that are necessary to provide (and improve) the services. We collect direct personal information such as name, address, phone number and email address as well as indirect information such as ‘Cookies’, links, and system information.

Your personal data will only be used for FAT CAMEL d.o.o. business, as well as to manage, support, and provide feedback on the service provided, and to prevent any breach of security, laws, or contractual terms.

FAT CAMEL d.o.o. will never share your personal information with business associates who intend to use them for direct marketing purposes unless you have given us permission to do so.

Personal data is any data relating to a natural person whose identity is established or can be determined, directly or indirectly.
Data processing is any action made on personal data, such as collecting, storing, using, inspecting, and transferring personal data.
These Rules do not apply to anonymous data. Anonymous data is an information that can not be associated with a particular physical person.

How to collect personal information

FAT CAMEL d.o.o. collects your personal information, among other things, in the following cases:

if you contact us directly via any FAT CAMEL d.o.o. to request information or offer for our products or services
if you buy a product or service directly from us
If you respond to our direct marketing campaigns, for example by filling out the form for entering the information on our website
if our partners or principals submit your information in a permissible manner
if we have your personal information received from other sources, such as a business address broker
if you are under the age of 16, please do not provide us with any information without the consent of your parent or guardian


When visitors write a comment on a web page, we collect the information displayed in the comment form, and also the visitor’s IP address as well as the user agent’s string of browsers to detect spam more easily.

It is possible that an anonymous string created from your email address (also called a hash) is delivered to the Gravatar service to see if you are using it. Gravatar services privacy policy is available here: After you have approved your comment, your profile picture is publicly visible in the context of your comment.


If you upload a picture to a web page, you should avoid transferring images that have embedded location information (EXIF GPS). Web site visitors can download and extract any site information from the image from the webpage.


If you write a comment on our website, you can choose to save the name, email address, and the webpage in the cookies. This is to make it easier for you to comment again, so you do not have to re-enter this information. These cookies last for a year.

If you have an account and sign up for this web site, we’ll set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal information and is deleted when you turn off your browser.

When you sign up, we’ll also set up several cookies to keep your login information and your screen settings. The cookies will last for two days, and the settings for the screen saver will last for a year. If you select “Remember me”, your application will last for two weeks. If you sign out of your account, the signup cookies will be removed.

If you edit or post an article, the additional cookie will be saved in your browser. This cookie does not contain personal information and only points to the ID of the article that you just edited. The cookie expires after 1 day.

What is a cookie?

Cookies are small files that the site or its service provider transfers to your computer’s hard drive via the web browser (if you allow it), which allows the site system or service provider to recognize your browser and keeps and records certain information. For example, we use cookies to help us save and process products in your cart. They are also being used to help us understand your preferences based on your previous or current activity on the site, which allows us to provide you with better services. Cookies are also used to help collect comprehensive traffic information on your site and interact, all in order to offer you better user experience and tools in the future.

How to disable cookies?


By turning off cookies, you decide whether to allow cookies to be stored on your computer. Cookie settings can be controlled and configured in your web browser. For information on cookie settings, select the web browser you are using.




Internet Explorer 9

Internet Explorer 7 and 8



Embedded content from other web pages


The articles on this web site may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other web pages behaves identically as if a visitor visited that other web site.


These webpages may collect information about you, use cookies, have built-in third-party tracking, and monitor your interaction with this embedded content, including tracking your interaction with embedded content if you have an account and are logged on the webpage.


Which data can be collected

We can collect the following types of data:

Contact information – name, title, address, contact number, email address.

Use of the Website – the way you use our site, including information collected through cookies and other tracking technologies

Photos and video footage – in the case of presentations at fairs, conferences and other similar events, we can do the event by photographing or recording video material that is later published on the FAT CAMEL d.o.o website. and social networks

Sales, Services, and Service Information – Purchase Information, including Buyer’s Customer Identity, Account or Contract Number, and information about the fact of using our services, including objections and requests

Customer History Information – Customer Satisfaction, Received Offers, Purchase Data Including Subject and Date of Purchase, Delivery Date, Warranty Information, Campaign Response, Trademark History, Service History, and Service History


How your data can be used

The use of personal data in accordance with the regulations on personal data protection must be justified on the basis of one of the legal “grounds”, and we hereby set forth the bases for each use of personal data.

The legitimate grounds for use are Legitimate Interest and Consent.


Legitimate interest:

This processing is based on the legitimate interest of FAT CAMEL d.o.o. to promote and provide information about their products and services, and to maintain the highest standards of sales and services from their offer.

Fundamental rights and freedoms of existing and potential customers are measured in relation to the interest of FAT CAMEL d.o.o. to process personal information for this purpose.

Offers and sales, services and service

Your personal information will be used to process bidding, sales, installation and servicing.

Providing personal data for sale and service is a contractual obligation, and if you do not provide them, it will affect or even disable it properly.

FAT CAMEL d.o.o. collects [contact information, personal information and interests, bid, sale, service, and service information] and can use them to evaluate what news and offers you are most likely interested in and contact you regarding these offers in accordance with your interests.

FAT CAMEL d.o.o. You can share this information with partners, such as legal entities providing a financing service, to respond to your requests and provide you with an appropriate offer.


Legal Obligations:

FAT CAMEL d.o.o. is subject to and subject to the laws of Croatia, including the provision of your data to law enforcement agencies, regulatory and judicial bodies, and third parties regarding procedures or investigations anywhere in the world where this is required. Where permitted, we will direct such request directly to you or notify you before the answer, unless this could affect the prevention or detection of the crime.

Providing personal data for compliance with binding requirements for your data is a legal obligation that depends on a specific request.

How to keep the security of your data

We use various security measures, including encryption and authentication, to protect and maintain the security, integrity and availability of your data.

Among other things, we also use the following measures:

strictly limited personal access to your data on the principle of “necessary access”

secure transfer of collected data,

setting up a firewall on IT systems to prohibit unauthorized access

Permanent monitoring of access to IT systems for detection and prevention of personal data misuse.

All your data is stored on our secure servers and secure servers of our partners and is accessed and used in accordance with our policies and standards (or equivalent standards of our subcontractors or business partners).


The privacy of your data is permanent, and FAT CAMEL d.o.o. it shall take all measures necessary to protect it in accordance with the applicable regulations and good practices. We handle personal information in a safe manner, including protection against unauthorized or illegal processing and loss.


Protective Measures for Location Information

Certain services, such as delivery of a package to an address, can only be offered if you choose to discover your location.

We take very seriously the confidentiality of such location information and use the following security measures for location information:


Information is collected or accessed in that form only when it is necessary to provide the requested service or where we are legally obliged to keep and / or provide this information (and where we are obliged to surrender this information to the law enforcement body or to the third party in that case we will notify you unless it could affect the prevention or detection of the crime or if we are not allowed to do so).

Any other use of site information for analysis purposes will be made on irrevocably anonymous data sets


How long we keep your data

If you write a comment, the comment and its metadata are preserved permanently to the recall. That is why we can automatically identify and approve future comments instead of keeping them pending for approval.


For users who register on our website (if any) we also store the personal information provided in their user profiles. All users can view, edit, or delete their personal information at any time (except that they can not change it your username). Web site administrators can also view and edit this information.


Personal data is stored and processed only for as long as is necessary for the execution of certain legitimate purposes unless the applicable regulations provide for a longer period of time for a particular purpose.

In the case of giving a marketing privilege, we keep the information for as long as the withdrawal is not withdrawn or the withdrawal from your side.

In the case of rejected bids, where no marketing privilege is available, we keep the bid information for one year, and in case you ask us to delete it, it will be deleted immediately.


Personal data that is no longer needed or irrevocably anonymized or destroyed in a safe manner.


How to contact us, your rights to data protection and complaint to the data protection body?


If you have any questions regarding the use of your information, please contact us at


You have the right at any time:

  • ask us to provide you with more information on how we use your information
  • to send you the print of the personal information you have given us
  • to ask us to correct all inaccuracies in the data we have
  • to ask us to delete all the data we no longer have the legal basis for use,
  • in cases where processing is based on consent and related to any direct marketing, withdraw its consent with effect in the future in order to stop with such a specific processing
  • to object to any processing [including profiling] based on a legitimate interest due to your specific situation, unless the reasons for such processing are stronger than the right to protection of personal data
  • ask us to limit the way we use your information, eg while the complaint is being processed